(For All Travel-Related Services – Flights, Hotels, Cars, Packages, Cruises & More)
DreamsTravelandTours.com (“DTT”, “we”, “our”, or “us”) follows a strict refund and cancellation policy governed by airline, hotel, car rental, cruise, and supplier rules. Refunds are not guaranteed unless permitted by supplier fare rules or when cancellations occur due to system errors or situations where the booking was cancelled without valid cause.
This policy applies to all travel services booked through DreamsTravelandTours.com, including:
Flights, Hotels, Car Rentals, Cruises, Vacation Packages, Activities, Travel Insurance, and Ancillary Services.
1. General Policy Overview
- Refunds are issued only when permitted by the respective supplier’s terms (airline/hotel/car rental/etc.).
- Non-refundable products or services will not receive refunds.
- Refund eligibility is subject to supplier rules, fare conditions, and contract terms.
- Service fees, booking fees, and processing charges are non-refundable in all cases.
- If a booking error was caused by a system malfunction, DTT may issue a refund after verification.
2. Flight Bookings (Air Tickets)
Refundable Tickets
Refunds are processed according to airline fare rules. Processing timelines vary by airline.
Non-Refundable Tickets
- No refund will be issued.
- Passenger may receive future travel credit, subject to:
- Airline penalties
- Fare difference
- Airline validity rules
- Low-Cost Carriers (LCCs) generally do not provide refunds, including booking fees.
Rebooking Fees
- Airline change fee depending on airline/ purchased fare rule/ more restrictive fare rule policy.
- Fare difference and Tax difference applies if the new fare / tax component is higher.
3. Hotel Reservations
Hotel refunds depend entirely on the hotel’s cancellation policy.
- Refundable bookings may be canceled within the allowed time window.
- Non-refundable bookings will not receive a refund in any circumstance.
- No-show reservations are 100% non-refundable unless the hotel explicitly permits reconsideration.
- Additional hotel service fees, resort fees, and taxes may be non-refundable.
4. Car Rentals
Refunds for car rentals depend on supplier rules.
- Prepaid rentals may be non-refundable depending on the car company.
- No-show fees or early return fees may apply.
- Certain car rental providers do not allow refunds for unused rental days.
5. Cruises
Cruise bookings follow cruise line fare rules, which may include:
- Strict cancellation penalties
- Tiered refund windows
- Non-refundable deposit requirements
- No refunds for no-shows
Changes to cruise bookings may incur additional fees plus fare differences.
6. Vacation Packages & Bundled Services
Packages include multiple components (flight + hotel, hotel + car, etc.). Refundability depends on each component and may include:
- Airline fare rules
- Hotel cancellation policies
- Car rental supplier rules
- Tour operator terms
If one component is non-refundable, the entire package may become non-refundable.
7. Tours, Activities & Attractions
- Many activities are non-refundable once booked.
- Certain experiences allow date changes but no refunds.
- Weather-related cancellations depend on the provider’s terms.
8. Travel Insurance
Travel insurance purchases are non-refundable once issued, except where required by law (e.g., free-look period if applicable).
9. Service Fees & Agency Fees
All DTT service fees, booking fees, research fees, processing fees, and administrative fees are non-refundable, regardless of ticket or supplier policy.
10. Compliance-Related Cancellations
- No refunds will be issued for tickets or services terminated due to violations of Terms of Use, fraud prevention triggers, or compliance breaches.
- We reserve the right to cancel or suspend bookings if misuse, abuse, or suspicious activity is detected.
11. Chargebacks
A chargeback occurs when your issuing bank reverses a payment made to DreamsTravelandTours.com.
If a chargeback is initiated:
- Your ticket/booking may be cancelled or voided.
- Travel services may be terminated by the supplier.
- To restore service or rebook, you must repurchase the order or settle the dispute amount.
Excessive or fraudulent chargebacks may result in:
- Account termination
- Denial of future bookings
- Reporting to suppliers for fraud review
12. Refund Processing Timelines
Refund processing timelines depend on the supplier:
- Airlines: 15–45 business days (refund to the original payment method)
- Hotels, cars, cruises: 10–30 business days
- Low-Cost Carriers and certain international airlines may take 30–90 days
DTT has no control over supplier refund timelines.
13. How to Request a Refund or Cancellation
For all refund, cancellation, or rebooking requests, contact:
+1-855-434-3072
Customer Support Email (info@dreamstravelandtours.com)
Refund requests must be made before departure/check-in and within the time limits set by suppliers.
